We are proud to offer FREE local and international shipping to over 200 counties for purchases over $100. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond your expectation anywhere in the world.
HOW DO YOU SHIP PACKAGES?
Packages shipped from Crann Australia Pty Ltd will be sent by Australia Post or DHL.
DO YOU SHIP WORLDWIDE?
Yes. We provide free shipping for purchases over $100 to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
WHAT ABOUT CUSTOMS?
We ship internationally, and whilst most of our customers report little to no duties/taxes due, your purchase may be subject to a small import duty depending on your country. We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.
HOW LONG DOES SHIPPING TAKE?
Shipping time can vary by location. These are our estimates:
|Your Location||* Estimated Shipping Time|
|Australia||1-6 Business days|
|New Zealand||4-10 Business days|
The United States, Canada,
Mexico, Central America, South America
|10-20 Business days|
|Other||10-30 Business days|
*Please allow for a 1-2 day order processing time.
DO YOU PROVIDE TRACKING INFORMATION?
Yes, you will receive an email once your order ships that contains your tracking information. Sometimes due to free shipping tracking is not always available until the final leg of the journey.
- For some shipping companies, it takes 3-5 business days for the tracking information to update on the system.
If you have any other questions, please contact us Support@crann.com.au and we will do our best to help you out.